Terms of service, refund policy and privacy policy for Trident Developments.
These policies apply to purchases and services provided by Trident Developments through our website, software and Discord community.
By purchasing, subscribing or agreeing to these terms, you accept the policies below.
Nothing in these policies removes rights that cannot legally be excluded, including under the Australian Consumer Law.
All original Trident products, software, designs and commissioned work remain our intellectual property unless otherwise agreed in writing.
Purchasing a product grants you a licence to use it, not ownership of the underlying intellectual property.
All rights not expressly granted remain reserved by Trident. Any exceptions require our permission.
Payment is required before delivery or commencement of work unless otherwise agreed.
Prices are in Australian dollars unless stated otherwise and may change without affecting completed purchases.
Each purchase covers the products, features and services described or agreed at the time of sale.
Custom orders cover the work and specifications agreed with the customer.
We include reasonable minor revisions within the original scope. Significant redesigns, new features or additional requests may incur extra charges.
Delivery timeframes are estimates unless expressly agreed as fixed deadlines. We aim to complete orders promptly and communicate significant delays where reasonably practical. Customers must provide any information or materials reasonably needed to complete their order.
Custom work is generally created for the commissioning customer and is not ordinarily resold as the same bespoke design. However, Trident retains ownership of its work and may reuse general techniques, templates, components and non-exclusive materials. Any exclusivity or restrictions on reuse may be agreed separately.
Customers may cancel an order by contacting support. Refunds are assessed fairly based on work completed, costs incurred, the circumstances of cancellation and applicable law. We may retain amounts reasonably owed for work undertaken.
If we cannot complete an order, we will assess an appropriate resolution, including a revised scope where agreed or a partial or full refund where appropriate or legally required.
Products are delivered digitally through our website or another agreed method.
We aim to provide reasonable assistance with our products, but purchases do not automatically include unlimited support, revisions, future updates or permanent download availability.
We cannot guarantee compatibility with every server, modification, framework or future software update.
Customers are responsible for maintaining copies of delivered files.
Our products may rely on third-party platforms, including FiveM, Grand Theft Auto V and Discord. We are not affiliated with or endorsed by their respective owners.
Subscriptions automatically renew at the disclosed price and frequency until cancelled.
You may cancel through your account or support. Cancellation normally takes effect at the end of the paid period, preventing further renewals.
Access may be suspended for failed payment or serious violations, subject to applicable law.
Customers must not misuse our services, interfere with our systems, commit fraud or distribute products without authorisation.
We assess suspected violations individually and may take appropriate action, including warnings, suspension or termination of affected access where justified.
We reserve the right to pursue available remedies for intellectual property infringement or other unlawful activity.
We provide our products and services with reasonable care but do not guarantee that they will always be error-free, uninterrupted or compatible with every configuration.
To the maximum extent permitted by law:
These limitations do not affect Australian Consumer Law guarantees or other rights and remedies that cannot lawfully be excluded.
We may update these policies for future use. Changes do not remove rights attached to completed purchases.
These policies are governed by the laws of New South Wales, Australia, subject to any mandatory laws that apply.
We do not ordinarily provide refunds for change of mind, accidental purchases, unused downloads or changes in personal circumstances.
Digital purchases are generally final for change-of-mind purposes.
If a product is faulty, significantly different from its description or otherwise fails to meet applicable consumer guarantees, we will provide the remedy required by law.
Custom commissions involve time and work dedicated to the customer's requirements.
Cancellation and refund requests are reviewed individually. We may retain reasonable amounts for work completed and costs lawfully incurred.
A partial or full refund may be offered depending on the circumstances, progress made and applicable consumer rights.
Cancelling a subscription stops future renewals. Unused subscription time is not ordinarily refundable solely for change of mind.
Contact us through our website or official Discord support system with your order details.
We encourage customers to contact us before opening a payment dispute so we can investigate and attempt to resolve the problem.
All refunds and remedies remain subject to Australian Consumer Law and other applicable consumer protection laws.
We may collect information needed to operate our services, including:
We use this information to deliver products, manage accounts, provide support, process purchases, verify licences, prevent fraud and meet legal obligations.
We do not sell personal information.
We use external services for payments, hosting, storage and communications.
Payments may be processed through providers such as Stripe. We do not store full payment-card numbers.
Some information may be processed or stored outside Australia.
We take reasonable measures to protect customer information but cannot guarantee absolute security.
Information is retained as reasonably necessary for operations, security, legal obligations and dispute resolution.
You may request access to, correction of or deletion of your information through our support system.
Some information may need to be retained for legal, financial or security reasons.
For purchases, support, refunds, licensing or privacy enquiries, contact us through tridentdev.app or the official Trident Developments Discord support system.